DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

SALES VISIT - USED

First off, I want to start by saying that I had the absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named Larry Hayden. His behavior was nothing absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named Larry Hayden. His behavior was nothing short of appalling. He was not only rude but also degrading, telling us that if we couldn’t afford the car, we should “get the xxxx out of this office and go somewhere else you can afford the car.” My guest and I were shocked and dismayed by this level of unprofessionalism.If the general manager, Tahir Lyas, condones this type of behavior from his sales team, then he too should be held accountable. I am utterly disgusted by this experience and will be reconsidering my recommendations of Kia to others. I regret advising my best friend to purchase a car from this dealership and will now be encouraging her to sell it and find a different option.I will be reaching out to my local news station if I do not receive a satisfactory response from the general manager. This experience has left a very bad taste in my mouth, and I can no longer support or recommend Kia with confidence. Thanks to the DISRESPECTFUL LARRY HAYDEN. More

SALES VISIT - USED

First off, I want to start by saying that I had the absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named LARRY HAYDEN. His behavior was nothing absolute worst experience as a first-time Kia consumer, thanks to an incredibly disrespectful individual named LARRY HAYDEN. His behavior was nothing short of appalling. He was not only rude but also degrading, telling us that if we couldn’t afford the car, we should “get the xxxx out of this office and go somewhere else you can afford the car.” My guest and I were shocked and dismayed by this level of unprofessionalism.If the general manager, Tahir Lyas, condones this type of behavior from his sales team, then he too should be held accountable. I am utterly disgusted by this experience and will be reconsidering my recommendations of Kia to others. I regret advising my best friend to purchase a car from this dealership and will now be encouraging her to sell it and find a different option.I will be reaching out to my local news station if I do not receive a satisfactory response from the general manager. This experience has left a very bad taste in my mouth, and I can no longer support or recommend Kia with confidence. Thanks to LARRY HAYDEN. The general manager needs to take the necessary measures to hold LARRY HAYDEN accountable for his disrespectful attitude towards myself and my guest. More

SERVICE VISIT

I recently gave this service center a 5 star review. This one will be a 1 star review. This morning while driving my new (less than 14K miles) Telluride, an engine warning light came on and said that This one will be a 1 star review. This morning while driving my new (less than 14K miles) Telluride, an engine warning light came on and said that I needed to take it to the service center for evaluation of an engine malfunction. I called the service center and the earliest that they could get me in is July 16th, over a month from today. I asked if I could continue to drive it and he stated that he didn't know. I'll just take it to my regular mechanic, who can see me tomorrow by the way, and get some truly outstanding customer service. I was planning to purchase a 2nd car in the next few weeks at this dealership but now I'll find another one. More

SERVICE VISIT

Absolute worst experience ever trying to get the car that THEY SOLD me fixed. Our old key was lost and we towed it to them for a new one - seems easy enough. After 10 days of telling me it was in "diagnostic THEY SOLD me fixed. Our old key was lost and we towed it to them for a new one - seems easy enough. After 10 days of telling me it was in "diagnostics" (it's a key! - what is there to diagnose????) they then blamed me for having had someone else put in a new key cylinder (not true - it was the same key that came with the car) and they would "put together a quote for a new cylinder and key." Joseph, my "service advisor" was sarcastic, dismissive, patronizing, and showed absolutely zero concern that I've had no car for 10 days. I hate these guys with a passion. More

SERVICE VISIT

My extreme dissatisfaction with the service department at Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been d Ed Voyles Kia is 100% warranted. I purchased a 2020 KIA Telluride from them, and while everything was initially fine, my recent experience has been disappointing.The check engine light in my vehicle prompted a visit to the service department, where it took three days to diagnose a need for a new transmission. The replacement process is quoted to take 1-4 weeks, and the dealership lacks a loaner program, leaving me without a vehicle.The assistant service manager's response, claiming it's a Kia Corporate problem and suggesting I handle it personally by renting a vehicle and seeking reimbursem*nt, is unacceptable. This would cost me an estimated $1,300.As a loyal customer facing a significant warranty-covered repair, I expected better service. The dealership's refusal to provide a reasonable solution is disappointing, especially considering the potential for future business. I hope my feedback prompts a reconsideration of their customer service approach. More

SERVICE VISIT

Had a pleasant experience at the dealership. Steven explained the charges and told me which services to anticipate on my next visit. 27681227 Steven explained the charges and told me which services to anticipate on my next visit. 27681227 More

SERVICE VISIT

Kia Chamblee always comes through for me. They definitely deserve and a 5-star in my book. Steven Cummings and his team are amazing. Doreen at the desk came in to greet me even before I could They definitely deserve and a 5-star in my book. Steven Cummings and his team are amazing. Doreen at the desk came in to greet me even before I could get out of my car. She took the time to update me on the status of my car and made sure I was comfortable. I feel like I’m part of the family. More

SERVICE VISIT

Nice people. Cleanliness. Great service. Made me feel at home. Will be back soon for another oil change. The service department is constantly aware of the conditi Cleanliness. Great service. Made me feel at home. Will be back soon for another oil change. The service department is constantly aware of the condition of the vehicle and the work that needs to be done. They always put the safety of my family first and are always honest, which is rare in the auto industry. More

SERVICE VISIT

Excellent service. Didn't have to wait long to get in or out. And felt I was in good hands the whole time. Didn't have to wait long to get in or out. And felt I was in good hands the whole time. More

SERVICE VISIT

Great support. Fast and kind people.Quickly scheduled and rebooked when needed. Car was delivered clean Fast and kind people.Quickly scheduled and rebooked when needed. Car was delivered clean More